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  • AUDIO The Whopper: Four Grand For Water
    AUDIO The Whopper: Four Grand For Water Think you'd be surprised to get a water bill of over $4,000? Lisa and Bob Joyce of Munroe Falls sure were, as chronicled in Bob Dyer's Akron Beacon Journal column…
  • Stepp Sues Medina Schools
    Stepp Sues Medina Schools Still on-suspension Medina school chief Randy Stepp's heading to court, filing suit against the school district for defamation of character and dumping his lucrative renewal deal. Taxpayers in Medina went…
  • Jury Selection Begins For Possible Mercy Killer
    Jury Selection Begins For Possible Mercy Killer AKRON, Ohio (AP) — An Ohio man is standing trial for allegedly shooting his wife of 45 years in a hospital intensive care unit in what may have been a…
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  • Akron Fire Leaves Five Homeless
    Akron Fire Leaves Five Homeless The Red Cross is helping a family of five left homeless by a house fire in Akron Sunday night. The fire in the home in the 500 block of Whitney…
  • Gas Prices On The Upswing
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  • Stepp Sues Medina Schools
    Stepp Sues Medina Schools Still on-suspension Medina school chief Randy Stepp's heading to court, filing suit against the school district for defamation of character and dumping his lucrative renewal deal. Taxpayers in Medina went…
  • Akron Radio Stations Win AP Awards
    Akron Radio Stations Win AP Awards The news operations of the Rubber City Radio Group was honored over the weekend at the first annual awards ceremony of the Ohio Associated Press Media Editors Association. The OAPME…
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  • Deadly Tornadoes Rip Through Midwest, More Expected

    Deadly Tornadoes Rip Through Midwest, More ExpectediStockphoto/Thinkstock(SHAWNEE, Okla.) -- At least one person is dead after a series of tornadoes ripped across the Midwest on Sunday, injuring dozens while leaving a path of devastation in a region that is expected to see more severe weather later on Monday.
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  • Florida Town Awaits Powerball Winner

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  • Suspects Butt Dial 9-1-1 During Alleged Burglary

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    But...

State

  • OH bill would make more government meetings public
    DAYTON, Ohio (AP) -- A proposal in the Ohio Senate prompting concern from some public officials would make more meetings among government officials public and provide more details on government talks behind closed doors.......
  • Mich. man dies in traffic crash day after wedding
    CANTON TOWNSHIP, Mich. (AP) -- A newly married Detroit-area youth minister has died in a traffic crash in Ohio while he and his wife were on the way to their honeymoon.......
  • Warren Buffett meets with young entrepreneurs
    OMAHA, Neb. (AP) -- Billionaire Warren Buffett is spending his day listening to business pitches from a select group of kids, but the ideas aren't likely to generate new acquisitions for Buffett's Berkshire Hathaway conglomerate.......

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  • Yahoo! Buys Tumblr for $1.1 Billion
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Lifestyle

  • 5 Money Mistakes You're Making when You Eat Out
      Even great restaurants have empty tables sometimes, and while you might be able to snag one by calling at 5:00 on the evening you want to eat, online services like Savored and OpenTable do a fine job of searching for availability--plus, they reward you with a discount. If you use Groupon-owned Savored, for instance, which currently lists restaurants in 10 cities and is adding more soon, you could pay 30 percent less for food…
  • 7 Secret Sins at Work
      In the history of spectacular career flame-outs, it's hard to match A.J. Clemente's infamous first day f-bomb as a local news anchor. (Yes, he was fired.) While some career killers are clear and follow common sense, the workplace can be rife with hidden dos and don'ts. "There are lots of different ways to get fired, and sometimes you'll never know what you did wrong," said Cynthia Shapiro, a former human resources executive and the…
  • 8 Genius Ways to Recycle Your Wedding Gown
      After the big day you may find yourself tucking away that wedding dress you cherish into the back of your closet. While saving it for your daughter to wear at her wedding is one option, why not try out one of these 8 ways to recycle your wedding dress? Some involve wearing parts of it, but the creativity doesn't stop there. The possibilites are endless… Dye It  Dye your wedding dress a fun color,…
Monday, 21 November 2011 05:13

COMMENTARY Archie's PR 101 Lesson

It's been more than a week since fans of the late Archie the talking snowman started mounting their drive to bring him back. As much as the critics would like this to just go away -- it isn't. In that time, the Bring Back Archie Fan Page on Facebook has attracted quite an audience -- nearly 6,500 friends as of Sunday night's counting.

At this point, with just days until "Black Friday" and the official start of the Christmas holiday shopping season, a couple truths to come to grips with for the fans and foes of Archie's return:

- Mall officials say Archie's in retirement. They don't say he's in permanent retirement, offering instead a softer version. They cite concerns those with wonderful childhood memories don't need to know any more details of just where Archie is. It doesn't take a rocket scientist to read between the lines;

- The corporate folks who actually own Chapel Hill Mall have been far more pleasant to deal with than the locals by most accounts, even without providing the nitty-gritty details on Archie's whereabouts -- even if it's the place where he's retired.  For more than just the holiday season, I would delicately add; they're right to soft-pedal that bit of information, I suspect. Nobody wants to play the Grinch;

- as for the well-meaning folks who'd like to see Archie return to his spot at Chapel Hill Mall, they realize no matter how much they may desire to see their childhood memory come back to life after a seven-year hiatus it's not likely going to happen. They've re-focused their energies on the potential of rebuilding Archie, maybe even finding a new Akron home. I believe they are sincere and genuine in wanting their kids to have the same kind of holiday experience they did growing up Akron pre-2004.

With the exception of the local mall folks who could obviously learn a lesson or two in customer relations, and a couple of yahoos on the Facebook page overstepping their bounds, the discussion has been pretty straightforward: desire to relive one of Akron's warm and fuzzy traditions versus the business interests of a retail establishment unable at this point to deliver.

The owners of Chapel Hill Mall made their decision in 2004, but that was before lots of people were so easily mobilized by social media. Facebook is tailor-made as a great vehicle for such movements, and should be taken seriously by any business but especially those in retail, and so close to the public. Being caught on tape laughingly "no commenting" to a television reporter -- on camera -- while closing the door and then making sure security escorts the reporter outside the building, hardly reflects "taking seriously" the outreach one expects in dealing with customers or the community.

Calls to punish Chapel Hill, however, because of missteps from a public or community relations view are counterproductive. Let's not forget greater Akron used to provide jobs, shopping outlets and a tax base from three malls. Chapel Hill, and Summit Mall, are not just places to shop; these places are also central points where communities come together, where our neighbors not only shop but also work, and they provide a healthy tax base that supports not only the shops and stores under one massive roof but can also serve as a magnet for other business development. One just has to see what the Rolling Acres area is like today to drive that reminder home.

Miss Archie? Nothing wrong with that. Think it's time to move on? Nothing wrong with that, either. Traditions have to start somewhere, and one has to think the things our kids experience today may very well likely rise to the level of Archie, or Mr. Jing-a-ling, or Bruce the Talking Spruce. That's the funny thing about nostalgia and keeping memories alive to the point where they become traditions -- it's not really something that originates solely with a marketing plan, it's that rare ingredient that touches our hearts that make it so.

Published in Local
Thursday, 17 November 2011 17:09

Archie: Moving On

There's been a lot of talk lately about a former holiday icon at Chapel Hill Mall - Archie the Snowman.

You remember Archie?  Tall, talking, flashing eyes?

There's a movement resurrected about this time each year to bring back Archie, who hasn't been seen at the mall for about seven years.  Dave Burkett is the leader and had about 2,500 Facebook followers early this week - a number that has doubled since the topic became a mainstay this week on the WAKR Morning Show with Ray Horner. 

Burkett wasn't happy with the treatment he claims to have received.

"I actually called Chapel Hill, as many of the other people in the group have done and I actually got hung up on one time, so I called back again and one person was laughing and said, 'he's in snowman hell,'" said Burkett.

Not exactly what Sandra Heymann would want to hear.  She's a regional marketing director for Chapel Hill's parent company and talked with AkronNewsNow before Burkett's comments.

We only had one question for Heymann:  Where is Archie? 

WhereIsArchie by Akron NewsNow

Heymann would only say things like, "He's been deployed elsewhere" or "he retired." 

"The condition of his body structure had worsened considerably over the past 30 years." said Heymann. 

Most of us can read between the lines - we know where the remains of Archie wound up, don't we?  Do we really need to say it?  That's what Heymann was trying to relay to AkronNewsNow in a lengthy conversation that took place before any recording.  Heymann says she can understand the emotional attachment people have to Archie and didn't want to mar those memories or the iconic images held by thousands of Akronites.

AkronNewsNow wondered the same thing - do we need to say it?  One caller told us she knows what happened and was willing to go on the record.  Our final decision was to let it go.

"Archie's never really gone.  Archie just happened to retire and Archie was related to Chapel Hill and it's the beauty of that that keeps us going," said Heymann.  "It's the beauty of that holiday spirit that lives inside us that keeps us going."

Heymann says it would be great if Burkett and his followers would direct their energy and money into a project that touches real lives today - hungry children came to mind. 

But with more than five thousand followers, Archie still has legs -- or at least, the kind of legs you'd expect from a snowman. Burkett says online they're now looking toward 2012, maybe even raising funds to build a newer, better Archie and find that snowman a holiday home in Akron too -- maybe spurring even more tradition and memories for the next generation.

So, what ever happened to Archie? 

We already know all we need to know. 

Published in Local
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